LockDown Browser iPad App Message

The issue occurs when students try to access a Canvas quiz using LockDown Browser, a message appears for some students (message below). The affected students are in the LockDown Browser iPad app when the message appears.

Message – Respondus LockDown Browser Required
This quiz requires Respondus LockDown Browser. Please launch Respondus LockDown Browser to take this quiz or view your quiz results.

The recommended solution is for students to close down the LockDown Browser app completely, navigate to Settings, and then Safari. From here, in the Privacy & Security section, students should choose either Allow from Websites I Visit or Always Allow from the Block Cookies list. While in the Safari settings, it’s recommended students tap Clear History and Website Data.

In addition, as a best practice, students should wait until a course home page fully loads before trying to access a quiz. Navigating too quickly away from the home page could cause issues starting the quiz.

If you have any questions or need assistance with a quiz, please email LDT.