An update to the previous post about a resolution – Some students are still experiencing assignment submissions not appearing in SpeedGrader. Canvas and Turnitin on working on a resolution. Please send information about any incidents of this issue to LDT. This post will be updated as more information becomes available.
Canvas recently extended the time that it waits before requesting the submission and originality report from Turnitin. Canvas now waits five minutes instead of the previous 60 seconds. This time extension should help alleviate some of the current issues. The previous time sometimes resulted in the submission and originality report request being sent before the submission was ready for processing, and the submission or originality report wouldn’t appear in SpeedGrader. Canvas and Turnitin hope to have a long-term fix in place before the fall semester.
Turnitin recently deployed a code to help alleviate of an issue with some student submissions not appearing in SpeedGrader. The code will cause Canvas to wait 60 seconds before requesting a Turnitin submission to be presented in SpeedGrader. This should reduce the issue described below.
If any of your students experience the issue below, please contact us with the course name/number, student’s name, and assignment name.
There have been reports of some student submissions of Turnitin-enabled assignments not appearing in SpeedGrader. Canvas and Turnitin are working diligently to resolve this issue. In the meantime, if one of your students experiences this, please contact Learning Design and Technology with the course name and section, student name, and assignment. We will report the issue to Canvas.
There is an alternate way to grade affected students’ submissions.
1. From the assignment, in your Assignment Inbox, find the student.
2. Click the download button next to the student’s name. You can view the Originality Report by clicking the percentage.
3. Type the student’s grade and comments in the GradeBook (Course > Grades).
We will update this post once a resolution has been made.
Please contact us with any questions about Canvas.