Turnitin-Enabled Assignments and SpeedGrader **Updated**

An update to the previous post about a resolution – Some students are still experiencing assignment submissions not appearing in SpeedGrader. Canvas and Turnitin on working on a resolution. Please send information about any incidents of this issue to LDT. This post will be updated as more information becomes available.

Canvas recently extended the time that it waits before requesting the submission and originality report from Turnitin. Canvas now waits five minutes instead of the previous 60 seconds. This time extension should help alleviate some of the current issues. The previous time sometimes resulted in the submission and originality report request being sent before the submission was ready for processing, and the submission or originality report wouldn’t appear in SpeedGrader. Canvas and Turnitin hope to have a long-term fix in place before the fall semester.


Turnitin recently deployed a code to help alleviate of an issue with some student submissions not appearing in SpeedGrader. The code will cause Canvas to wait 60 seconds before requesting a Turnitin submission to be presented in SpeedGrader. This should reduce the issue described below.

If any of your students experience the issue below, please contact us with the course name/number, student’s name, and assignment name.

Issue description:
There have been reports of some student submissions of Turnitin-enabled assignments not appearing in SpeedGrader. Canvas and Turnitin are working diligently to resolve this issue. In the meantime, if one of your students experiences this, please contact Learning Design and Technology with the course name and section, student name, and assignment. We will report the issue to Canvas.

There is an alternate way to grade affected students’ submissions.

1. From the assignment, in your Assignment Inbox, find the student.
2. Click the download button next to the student’s name. You can view the Originality Report by clicking the percentage.
3. Type the student’s grade and comments in the GradeBook (Course > Grades).

We will update this post once a resolution has been made.

Please contact us with any questions about Canvas.

Microphone Tips (for recording videos)

If you or your students use Kaltura to record videos, we recommend you confirm your microphone is working properly before recording a video. This will help ensure you don’t have to re-record your video. Follow these steps, depending on your device, to confirm your microphone is turned on and the volume is turned all the way up. You can also use the Online Mic Test tool to test your microphone.

Microsoft Windows 10

    1. Open the Control Panel. Or, search Windows for Control Panel.
    2. Click Sound.
    3. Click the Recording tab.
    4. Confirm the correct device is selected as the default device.
    5. Right-click the device, and then click Properties.
    6. Click the Levels tab.
    7. Confirm the volume is at 100.

Microsoft Windows 7

    1. Click Start.
    2. Click Control Panel.
    3. Click Hardware and Sound.
    4. Click Sound.
    5. Click Speakers, and then Properties.
    6. Click the Levels tab.
    7. Confirm the volume is at 100.


    1. Click the Apple icon in the top-left corner of your monitor.
    2. Click System Preferences.
    3. Click Sound.
    4. Click the Input tab.
    5. Confirm the internal microphone is selected.
    6. Confirm the input volume slider is all the way to the right.
    7. Speak into your microphone and confirm the bars move as your speak.

iPad (iOS 9 and above)

    1. Tap Settings.
    2. Tap Privacy.
    3. Tap Microphone.
    4. Confirm the dial next to MediaSpace is turned on.

If your microphone is functioning properly, but you’re still experiencing audio playback issues, please email LDT.

Required Panopto Update

On July 29, Panopto will require all recorders to be updated to version 5.1 or 5.2. You will be prompted to update your recorder on this date, and will be unable to use Panopto until your version is updated to 5.1 or 5.2. If you are currently using a Maryville-issued computer, please contact the Help Desk to complete the update.

If you want to update your recorder before July 29, please visit http://learn.hosted.panopto.com, and sign in using Panopto Canvas Integration.

    1. Type your Maryville.edu username and password.
    2. Once logged in, click Download Panopto.
    3. Click the appropriate Download Installer.
    4. Once the software is downloaded, the installer opens and you can begin the installation process.

Even though Panopto is still available, we recommend using our new video platform, Kaltura, for future video recording needs.


Please contact LDT with questions.

Adding / Removing Courses to Your Dashboard

If you’re registered for a course, and it’s within two weeks before the term starts, you should have access to the course in Canvas.

New courses may not appear on your Canvas dashboard automatically. If this is the case, follow these steps to add a course to your Dashboard. Also included are instructions for removing a course from your Dashboard. As a reminder, non-online Nursing students receive access to a course in Canvas two weeks before a term starts.

To add a course to your Dashboard

1. Log in to Canvas.
2. Click Courses from the left-hand navigation menu.
3. Click All Courses.

4. Click the gray star next to the course you want added to your Dashboard. The star turns gold, and appears on your Dashboard. Typically, if you don’t have any courses favorited / starred in Canvas, they all appear on your Dashboard. Once you click the star next to one course, only favorited / starred courses appear on your Dashboard. Favorite / star settings will be reflected on the Canvas iPad app.

To remove a course from your Dashboard

1. Log in to Canvas.
2. Click Courses from the left-hand navigation menu.
3. Click All Courses.
4. Click the gold star next to the course you want removed from your Dashboard. The star turns gray, and no longer appears on your Dashboard.

Contact us with your Canvas questions!

How To: Adding More than One Question per Page to a Qualtrics Report

In order to have more than one question appear on a page of Qualtrics report, you must create a custom page. This is a change from the old user interface. This post details how to create a custom page.

1. Click a survey to access.
2. Click the Reports tab.
3. Click + Create, which is next to Custom Pages.
4. Type a name for your custom page. The first question of the survey will appear by default.
5. Select the checkbox under Title in the right-hand menu. This causes the question text to appear on your page and in the report.
6. Click + Add Visualization.
7. Select the next question from the Data Source list.
8. Repeat steps 6 and 7 for each additional question.
9. Make any changes to the visualization and display options.
10. Select Export Report from the Report Options list, when finished.

Review the following websites for help using Qualtrics. Or, please contact LDT with questions or for assistance.

Semester FAQs and Checklist

The next semester is fast approaching. To prepare for the upcoming semester, we’ve put together frequently asked questions we typically receive before each semester.

Beginning of the Semester Frequently Asked Questions

When is a course made available to faculty in Canvas?

The general rule of thumb is that courses are available to faculty 28 days prior to the first day of class.

When does content appear for online courses?

If you teach online, content will be applied to your courses either the day the course becomes available OR in some cases, shortly after.

When do students gain access to their courses in Canvas?

Students gain access to courses two weeks prior to the start of the term UNLESS they are in an online graduate nursing course. Students in online graduate nursing courses receive access the morning of the first day of the term.

When is a course published to Canvas?

Courses remain unpublished until students gain access. Publishing is an automatic process.

I’m an instructor, but my course isn’t appearing in Canvas.

First, make sure it’s 28 days prior to the first day of class. If it is, and your course still isn’t appearing in Canvas, make sure you’re listed as the instructor for that course. You can check that via accessmu.maryville.edu. If you are not listed as the instructor, please contact your college/school. Once listed as the instructor, the course will appear for you in Canvas within 24 hours.

Beginning of the Semester Checklist

This checklist is applicable for non-online courses.

  • Copy content from a previous course into the new blank course (not applicable to online courses). If you’re copying over Turnitin-enabled assignments, you must re-enable Turnitin after the copying process. If you don’t, students won’t be able to submit an assignment through Turnitin. Remember, just updating due dates will enable Turnitin.
  • Post your syllabus in all your courses. Instead of just posting a link to the file, copy and paste the syllabus information… and post a link to the file.
  • Post an initial announcement in all your courses.
  • View recorded Canvas workshops for a refresher on the system.
  • Bookmark community.canvaslms.com/community/answers/guides, as it provides GREAT documentation on using Canvas.
  • Keep a look out for in-person and online (webinar) Canvas workshops hosted by the LDT team.

If you have any questions not listed above, please contact LDT.

Canvas Collaborations

Canvas uses Google Docs to allow multiple users (up to 50!) to work together on the same document, at the same time. Collaborative documents are saved in real-time, so any changes made by its users will be immediately visible to everyone. Collaborations using Google Docs require all participants to create and link a Google account to their Canvas account.

Linking a Google Account

1. Log in to Canvas.
2. Click Account.
3. Click Settings.
4. Click Google Drive from the Other Services list.

5. Click Authorize Google Drive Access.
6. Sign in with your Google account.
7. Click Allow.
8. A confirmation message appears.
9. Google Drive appears in your Web Services list.

Setting up a Collaboration

1. Log in to Canvas, and then click a course.
2. Click Collaborations from the left-hand navigation menu.
3. Type a Document name, Description.
4. Choose the people or groups to Collaborate With, and then click Start Collaborating.
5. The new document appears. If you want to create a document for a specific group, create it within the group.

Collaborating Ideas

Here are a few ideas for incorporating Canvas Collaborations into your course.

  • Share lists or agendas for upcoming class meetings.
  • Create a text-based whiteboard discussion that everyone can add to at their own pace.
  • Assign student groups a collaborative assignment. Ask them to submit the URL to the document for a grade.

Contact LDT with questions about Canvas.

LockDown Browser iPad App Message

The issue occurs when students try to access a Canvas quiz using LockDown Browser, a message appears for some students (message below). The affected students are in the LockDown Browser iPad app when the message appears.

Message – Respondus LockDown Browser Required
This quiz requires Respondus LockDown Browser. Please launch Respondus LockDown Browser to take this quiz or view your quiz results.

The recommended solution is for students to close down the LockDown Browser app completely, navigate to Settings, and then Safari. From here, in the Privacy & Security section, students should choose either Allow from Websites I Visit or Always Allow from the Block Cookies list. While in the Safari settings, it’s recommended students tap Clear History and Website Data.

In addition, as a best practice, students should wait until a course home page fully loads before trying to access a quiz. Navigating too quickly away from the home page could cause issues starting the quiz.

If you have any questions or need assistance with a quiz, please email LDT.

How to Insert a Panopto Video into a Canvas Course

As we have moved from D2L, we will no longer have D2L Capture. Our new lecture capture system is called “Panopto.” If you had videos in Capture, they have been moved for you. If you plan on recording additional videos, you will need to use Panopto.

Below you will find instructions for inserting a Panopto video in a Canvas course.

How to Insert a Panopto Video into a Canvas Course

1. Access the “Courses” dropdown from within Canvas, and access the course you would like to put the video into.

panopto 12. Click “Panopto Recording” on the left Navigation bar. This will pull up the Panopto website into Canvas, where you will select the appropriate folder to locate the video.

panopto 2 panopto 33. When you find the video, hover over it and select “Share.” A dialogue box will appear. Choose to share this with “Anyone on the Internet.” This will produce a public URL that you will use to put into your Canvas course.

panopto 4 panopto 5 panopto 6 panopto 7From here, you can place this URL into any course. To place it into the “Modules” area.

1. Go to the correct course, and select “Modules” from the left side Navigation bar.

2. Select to “+ to add to an existing module (OR create a new module, then select to “+” to it.) When you select “+” a dialogue box will appear. Use the dropdown to select “External URL.’ This will provide you an area to copy the Panopto video URL and give it a title. When finished, choose to “Add Item.”

panopto 8 panopto 93. The video will be added to your module. Once published, students can watch!

panopto 10

How to Insert MediaCore Videos into a Canvas Course

How to Insert MediaCore Videos into a Canvas Course

1. From the “Courses” drop-down menu, choose the course you would like to upload video into.

MediaCore 12. From the course navigation bar, select “Modules.” You will either need to add these videos into an existing module OR create a new one.

MediaCore 23. From the chosen module, select the “+” button, and then choose to add a “Content Page.” Once you choose “Content Page,” choose “New Page” in the space below, give it a name, and choose “Add Item.”

MediaCore 3MediaCore 44. This will add the item to the module. You will need to edit this “content page,” by selecting its name. This will take you to the “Content Page.” From this page select “Edit.”

MediaCore 5MediaCore 6

5. While editing, locate the “V” dropdown on the “Rich Content Editor.” Select “MediaCore.” A dialogue box will pop up. Use the list on the left side to locate a specific folder. Use the “+ Add” button to add the video into the “Content Page.”

MediaCore 7

****Note: To upload a video into MediaCore, see the “Upload button in the image below. The process after selecting “Upload” is fairly simple.

MediaCore 8

6.Once added, you can add additional videos (using the above method) OR use the rich content edit to add images, text, and audio….etc. Select “Save” when finished.

MediaCore 9